TechSee partners with digital transformation leader NeuraFlash to deliver visual engagement and AI-powered automation


The partnership stems from an initiative with a multinational electronics company to deploy virtual sales agents at points of sale, instantly connecting customers to representatives through AI-powered visual engagement.

BOSTON, September 15, 2022 /PRNewswire/ — TechSee, the market leader in computer vision solutions for customer service, today announced a partnership with NeuraFlash to bring the next generation of visual engagement and service automation. based on AI to their existing high-level consultancy and ISV Services company. NeuraFlash is a leading system integrator (SI) and independent software vendor (ISV) developing solutions for Salesforce and Amazon Connect customers. This joint venture now brings augmented reality guidance for agents and technicians to NeuraFlash’s customer portfolio.

NeuraFlash, using TechSee’s artificial intelligence and AR for computer vision, is able to provide organizations in all industries with the knowledge and confidence to enable service representatives and technicians to use the power of vision to reduce friction throughout the customer engagement lifecycle. Through this partnership, organizations will now be able to share expert insights and provide visual CX as part of their digital transformation strategy.

Using their decades of expertise in CX technologies, visual computing, augmented reality, and big data, this joint offering provides AR-guided automated resolutions to major issues facing business owners. TechSee’s automation platform, combined with NeuraFlash’s expertise in Salesforce and Amazon Connect solutions, creates enhanced CX results that are unmatched in the market.

Together, NeuraFlash and TechSee can tailor these solutions based on a brand’s business objectives. This partnership will help customers exceed their critical performance goals in the field and in contact centers through visual communications, guidance and automation.

With custom integrations to existing Salesforce and Amazon Connect platforms, agents now have a new way to visually engage with their customers, without the need to install or download a new program or app.

“NeuraFlash is very pleased to partner with TechSee. Over the past five years, we have deployed industry-leading implementations of Salesforce Service Cloud and Field Service. As we build our partnership around VRA with Salesforce and the platform TechSee is a great extension to the Salesforce solutions we’ve provided.” said Michael McBrien, Vice President of Alliances at NeuraFlash. He added, “NeuraFlash has built its foundation in automation with Einstein Bots, and we look forward to building on that with TechSee and their visual automation offerings.”

The partnership is the result of NeuraFlash customer initiatives between a multinational electronics company, Salesforce and TechSee. The company has deployed sales agents virtually in stores with a feature that instantly connects a potential customer to an expert representative through AI-powered visual engagement. The electronics giant now offers an exciting new experience that expands revenue streams, reduces friction and improves customer engagement, powered by NeuraFlash and built using Salesforce and TechSee technologies.

Paul FistorGlobal VP of Alliances at TechSee said, “We couldn’t be more thrilled to partner with one of Salesforce’s leading IS and ISVs. By combining the power of TechSee’s visual AI and AR with NeuraFlash’s unparalleled expertise in Salesforce integration, we can jointly secure the future of visual customer engagements.”

About Neura Flash

NeuraFlash is a leading AI and consulting/ISV partner for Salesforce and AWS. Their mission is to help companies rethink the way they deliver personalized service and sales experiences that scale, empower teams and drive revenue. Working across industries, NeuraFlash enables intelligent business automation that drives real-time ROI.

About TechSee

TechSee is revolutionizing the field of customer experience with the first visual engagement solution powered by Computer Vision AI and Augmented Reality. It enables businesses around the world to provide better customer support, improve service quality and reduce costs. TechSee is led by industry veterans with years of experience in mobile technologies, artificial intelligence and big data. The company is headquartered in Tel Aviv with offices at New York and Madrid.

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