Sustainability Partners: Best Buy


Many of the sustainability challenges we prioritize at Samsung – from achieving a circular economy to optimizing energy efficiency – are enhanced through partnerships and collaborative initiatives with credible, knowledgeable and innovative brands, environmental organizations and industry groups. With these like-minded, eco-friendly allies, we are leveraging our scale, global presence and pioneering spirit to help build a more sustainable and equitable future. As part of our “Partners in Sustainability” series, esteemed Samsung partners share their insights on how addressing environmental challenges requires unprecedented cooperation.

name Hugh Cherne
Title Associate Director, Sustainable Development Team
Partner best buy
Years of working together 10+ years
Partnership focused ENERGY STAR market share growth

1. Best Buy continues to get high marks for sustainability. For example, the company twice ranked number one on Barron’s list of 100 most sustainable companies and was appointed to Dow Jones Sustainability Index for 10 consecutive years. What does sustainability mean to Best Buy?

Sustainability is an integral part of our culture and our dedication to our customers, and we are committed to taking action to protect the planet for today and for future generations. We demonstrate this, in part, by striving to significantly reduce our impact on the environment and helping our customers do the same. As a founding member of Race to Zero and a signatory of the Climate Pledge, we are proud to be one of America’s most sustainable companies and are committed to doing even more to create a more sustainable world.

We center our work thinking about it from a circular economy perspective. It means rethinking the way we do business and moving to a model that aims to optimize the use of limited resources. At the highest level, this involves finding ways to reduce waste in our operations, working to create and market more sustainable products, and sourcing energy from renewable sources.

2. How does the company achieve its sustainability goals?

We have two sustainability goals at Best Buy: 1) reduce our carbon emissions by 75% by 2030 with a goal of being carbon neutral by 2040 and 2) help our customers reduce their own carbon by 20% by 2030 from the products they buy.

Apart from these goals, the company is committed to finding ways to improve energy efficiency and reduce emissions in all facets of the business. This includes investing in energy-efficient equipment and processes in our operations, investing in four utility-scale solar fields that help reduce our emissions, and transitioning our Geek Squad vehicles to hybrid vehicles.

Our goal of helping customers reduce their emissions by 20% will be achieved through an approach that includes increasing market share of ENERGY STAR products and working with leading partners like Samsung to bring energy-efficient products to market. . Additionally, we launched a new product category to help customers live more sustainably and reduce their carbon footprint.

Best Buy, like Samsung, is committed to responsibly recycling electronic waste (e-waste) to help protect the environment and keep technology out of landfills. We continue to operate an e-waste recycling program in our stores that has collected over two billion pounds of electronics and appliances from customers.

3. How do you achieve these goals in partnership with Samsung?

The foundation of our sustainable product strategy — and our goal of helping our customers reduce their own carbon emissions by 20% by 2030 — centers on increasing the market share of ENERGY STAR products. For years, Best Buy and Samsung have partnered on sustainability initiatives to help connect customers with products and services to help them live more sustainably.

In 2021, Best Buy and Samsung have partnered to raise awareness of the U.S. Environmental Protection Agency’s (EPA) climate programs. Our efforts included supporting the EPA’s 30th anniversary climate partnership programs and launching an Earth Day campaign where customers received Best Buy gift cards when they purchased Samsung ENERGY STAR appliances.

Since establishing our sustainable product goal in 2017, more than 56 million ENERGY STAR products have been purchased at Best Buy, including Samsung products. Therefore, by choosing ENERGY STAR products, our customers have collectively reduced their carbon emissions by the equivalent of taking 3 million cars off the road for an entire year. ENERGY STAR has been instrumental on our journey to helping our customers reduce their carbon emissions.

We are delighted to continue our partnership with Samsung and to contribute together to a clean energy future.

4. Why do you think collaboration is one of the keys to finding solutions to the climate crisis?

Quite simply, we know the climate crisis is too big for any one individual or company to solve alone. Our environmental impact reaches communities across the United States and working with our key partners like Samsung is key to finding solutions to the climate crisis.

By working together, we can accelerate change and create a more sustainable future for generations to come. Samsung’s work on a number of sustainability fronts to drive real and lasting change – including its goals around zero waste, reducing carbon emissions in their operations and reducing carbon emissions in the using their products, and running their US operations entirely on renewable energy – aligns with our goals of creating a more sustainable future.

5. Best Buy, like Samsung, continues to prioritize e-waste recycling. Tell us how you make electronics recycling easier for your customers?

We established our recycling program in 2009 and have since recycled over two billion pounds of electronics and appliances. We want to make recycling easy to do, because keeping these products out of landfills benefits the planet and our communities.

As the nation’s largest retail e-waste collector, our recycling program is part of our ongoing commitment to protecting the environment and supporting our customers throughout the lifecycle of their products by keeping old technology out of the way. landfills and giving them a second life.

We make it easy to recycle all kinds of used technology, from cameras and cell phones to robot vacuums and speakers. No matter where you bought it, how old it is, or who made it, you can bring your tech to any Best Buy store for recycling.

6. In what other ways do you help your customers reduce their carbon footprint?

As a company, we are focused on promoting the circular economy, which means we keep products in service for as long as possible through repair, exchange and recycling. It’s just another way we support our customers throughout the life cycle of their products and do our part to protect the environment.

We help our customers extend the life of their products by leveraging the skills of our Geek Squad Agents and Repair Partners. Best Buy repairs more than five million devices each year, keeping electronics in the “use” stage. Most Best Buy stores house a Geek Squad Precinct, where products — from computers to cell phones to digital cameras — are repaired. Our repair technicians also repair large items like televisions and appliances at customer locations.

And we’re proud to partner with Samsung at over 100 Best Buy stores where customers can access authorized repair service for their Galaxy smartphones – from screen repair to device maintenance and troubleshooting. software.

Additionally, the Best Buy Exchange Program is central to our “reuse” phase of the product lifecycle. In nearly all of our stores, we offer customers a convenient way to get value for products that are still in good working order. Depending on the trade-in value, customers will receive a Best Buy gift card that they can use to upgrade to the latest technology. Take-back program products are typically resold in secondary markets, giving a useful second life to products that might otherwise sit unused in someone’s home, be recycled, or end up in a landfill.

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