Samsung Achieves Top Product and Service Quality Rankings for TVs and Home Appliances by ACSI®


Highlighting its product and service leadership, Samsung Electronics America received the top rating for “Overall Product Quality and Service” for TVs and Home Appliances in the 2022 US Satisfaction Index Survey of the clientele.1.3 The company was an industry leader in the following areas for excellence in product quality, repair service, mobile app reliability, and warranty coverage:

  • #1 in Overall Customer Satisfaction for TVs
  • #1 in Overall Product Quality for TVs
  • No. 1 in quality of service for television
  • #1 in Overall Product Quality for Home Appliances
  • No. 1 in quality of service for household appliances2
  • #1 in appliance repair service

The US Customer Satisfaction Index Survey (ACSI) is the only cross-industry measure of customer satisfaction in the country. Since 1994, the survey has been recognized as a leader in analyzing consumer sentiment toward popular products and services.

Between July 2021 and June 2022, the ACSI Appliances and Electronics Study surveyed nearly 5,500 US consumers who have recently purchased appliances from major manufacturers to rate the quality of their experiences across various categories. Between April 2022 and June 2022, the ACSI TV study surveyed nearly 1,500 US consumers who have recently purchased TVs from major manufacturers to rate the quality of their experiences in various categories.

The survey assesses 10 key product touchpoints: durability, exterior design, website satisfaction, mobile app reliability, mobile app quality, warranty coverage, service technician courtesy and helpfulness, outcome service repair, speed of service repair and ease of service organization.

“We are honored to receive this award from ACSI and are grateful to our valued customers. Samsung looks forward to continuing to invest in our extensive customer-focused options and continuing our commitment to providing the best service experience to our customers,” said Mark Williams, vice president of customer service at Samsung Electronics America.

As part of Samsung’s ongoing commitment to consumers, the company continues to invest in its technical training centers, technician training programs and national skills competition, as well as increasing the coverage of its service networks with authorized technicians. Samsung also continues to invest in product quality and initial quality detection for early monitoring and resolution of quality issues, and expands digital channels in customer contact operations to provide timely and convenient communications.

To learn more about Samsung’s commitment to providing quality customer service, visit

1 Based on the 2022 American Customer Satisfaction Index survey of customers rating their own devices.
2 ACSI is a registered trademark of American Customer Satisfaction Index LLC.
3 Samsung is tied with three other brands for quality of service.

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